FAQ · Common questions
All answers — 25 questions.
Prices, trips, warranty, e-bike, cargo, payment, cancellation — everything you need to know, transparent.
🛞 Roadside & emergency
Roadside & emergency
Flat tire, brake, snapped chain — what happens when you call us.
City of Zurich (districts 1–12): max 45 minutes, often 25–35 minutes. Outer ring like Schlieren, Kilchberg, Thalwil: 60–75 minutes with CHF 25–45 surcharge by zone.
Yes. We work under canopies, in entryways, underground parking or courtyards — anywhere dry. In extreme weather we coordinate the spot on WhatsApp.
🔧 Service packages & maintenance
Service packages & maintenance
Scheduled service: Minimal, Normal, Full. What's included, how long it takes.
Minimal Service: approx. 30 min. Normal Service: 60–90 min. Full Service: 120–150 min. We work efficiently and thoroughly — right at your place.
Recommendation: Minimal Service every 6 months (safety, bolts, tire pressure), Normal Service once a year. Daily rider year-round: spring + autumn.
At home, at the office, in coworking, in the courtyard, at the lake — wherever there's ~3m² of space. We bring the workshop.
Roadside is urgent (flat tire now). Service is scheduled (thorough maintenance). Both mobile on site.
⚡ E-bike
E-bike
Bosch, Shimano, Yamaha — what we do on e-bikes and what we don't.
Mechanically: yes. We service e-bikes with Bosch, Shimano, Yamaha, Brose, Bafang, Mahle, Fazua and other systems. Mechanical maintenance, error code readout, cable and connector checks — electronics repair is the manufacturer's job.
No. Battery internals (cell swap, opening, capacity test) are not our scope — that's the manufacturer (Bosch, Shimano direct). Safety first.
Yes. CHF 108 diagnostic: we read the code, explain the cause, give a recommendation. If we can do the repair, the diagnosis is half credited toward the service.
No. E-bike tuning is illegal in Switzerland (SVG art. 95). Insurance void, personal liability in case of accident. We stay legal.
📦 Cargo bike
Cargo bike
Family cargo service, 21-point safety check, brands.
Riese & Müller, Urban Arrow, Tern, Bullitt, Yuba, Babboe, Christiania, CaGo — all common brands. For rare models, send us the model on WhatsApp, we confirm.
21 points: front/rear brakes, seat belts (3-point check), bolted connections, spoke tension, trailer hitch, lights, reflectors, drivetrain, e-components on eCargo.
💰 Prices & payment
Prices & payment
Fixed-price model. What each service costs. Payment options.
In city Zurich (all 12 districts): CHF 0 with packages. Outer ring (Schlieren, Kilchberg, Thalwil, Adliswil): CHF 25–45 surcharge by zone.
TWINT (most common), card, cash or invoice. You decide on site.
Students (with student ID): 10% on service packages. Families with 2+ bikes same appointment: 10% off the cheaper bike.
🚴 Trip & area
Trip & area
Where we come, how fast, what applies in the outer ring.
Yes, all 12 districts of city Zurich plus Schwamendingen, Affoltern, Oerlikon, Wipkingen, Höngg, Altstetten and Seebach. Trip free in packages.
Yes: Schlieren, Kilchberg, Thalwil, Adliswil, Wallisellen, Dietikon, Opfikon-Glattbrugg, Dübendorf. ETA 60–75 min, CHF 25–45 surcharge by zone.
By cargo bike. We take bike paths, tram tracks, courtyard shortcuts. Traffic doesn't bother us. That's why we're often faster than van-based workshops.
🤝 Goodwill & complaints
Goodwill & complaints
No warranty — but very accommodating. What we do when something doesn't work out.
No — we don't offer a warranty on labour, fitted products or used materials. That applies to new and second-hand products and all workmanship. BUT: we are very accommodating on legitimate complaints. We find a fair, practical solution together — because our reputation and your satisfaction matter.
For new and second-hand products, any warranty claims are governed exclusively by the manufacturer's terms. You claim warranty directly with the manufacturer. We support you with all relevant info.
Tell us directly on WhatsApp. We have 141 reviews and 4.9 stars — we take every feedback seriously. Legitimate complaint: re-work free, or money back.
💡 Other
Other
Booking, languages, edge cases.
WhatsApp is fastest (fast reply). Alternatives: Google Calendar booking at /termin-online-velo-service-zuerich or phone +41 76 235 21 26.
German (Swiss-German + High German), English, French, Italian and Spanish. Write us in your language, we reply.
We're a mobile workshop — no walk-in. But: for emergencies (flat tire now) WhatsApp 5 minutes ahead is enough. For planned service: 1–3 days ahead ideal.
We pick them up paid and recycle them fully. More info at /velo-entsorgung-zuerich.