Appointment · Book online

Book your appointment online.
Three ways — you choose.

WhatsApp is fastest (fast reply). Online booking if you need a fixed slot in the next 14 days. Phone for direct emergency contact.

💬

WhatsApp FASTEST OPTION

Send photo + address + problem. We reply fast with a confirmed slot and price. Also evenings, also weekends.

  • ✓ Quick reply
  • ✓ Photo + address is enough
  • ✓ Emergency today possible
💬 Open WhatsApp
📅

Online booking PLANNABLE

Pick a fixed slot in the next 14 days. The appointment is binding straight away — and we message you on WhatsApp before we set off.

  • ✓ Fixed time slot
  • ✓ Binding straight away
  • ✓ WhatsApp before we leave
📅 Pick a slot ↓
📞

Phone

If it's urgent and you want to talk. Reachable Mon–Fri 07–24, Sat–Sun 08–22, otherwise we use WhatsApp.

  • ✓ Direct contact
  • ✓ Emergency hotline
  • ✓ Mon–Fri 07–24 · Sat–Sun 08–22
📞 +41 76 235 21 26
Book online

Pick your appointment slot.

Free times for the next 14 days. The appointment is binding straight away — you see the confirmation right here, and we message you on WhatsApp before we set off.

Prefer WhatsApp? Quick reply: 💬 Message us

Booking FAQ

Common questions about the appointment.

WhatsApp is usually faster (fast reply, we coordinate spontaneously). Online booking is better if you want to plan an exact appointment and can't react spontaneously — you see every free time in the next 14 days and book it bindingly.
Flat tire/emergency: 30 min on site. Standard service: 60–90 min. Premium service: 120–150 min. Cargo Large: 3 hours. You don't need to be there — we start alone and message when done.
Up to 2 hours before the slot: free. Within 2 hours: CHF 30 trip flat (we've already loaded the cargo workshop).
Address (street + number), bike type (bike / e-bike / cargo), short description of the problem, preferred time window.
TWINT, card, cash or invoice — you decide on site.
Someone from our small team, with the cargo bike. We send you the name and ETA on WhatsApp before the appointment.

Ready for your appointment?

WhatsApp is fastest. We reply fast — also right now.

❄️ Winter at VELOV

Please, please: this winter, book via WhatsApp 🙏

In winter we group appointments and come to everyone in one area on the same day. On WhatsApp we can quickly find the day we are near you anyway.

Online booking still works. If your slot does not fit a tour, we will get in touch and suggest another day.

Book via WhatsApp
What customers say

4.9 stars. 141 reviews on Google.

4.9 / 5 Google Reviews

Real reviews, word for word. All of them — critical ones too — are on Google.

Eva
★★★★★
«Megacooler Service. Ich sitz im Büro während mein Velo auf der Strasse repariert wird. Kommunikation via WhatsApp total unkompliziert. Bequemer geht es nicht.»
Inti
★★★★★
«Super Service, faire Preise, sehr angenehme Kommunikation. Sehr zu empfehlen!»
Stephan
★★★★★
«Platten zur vollsten Zufriedenheit geflickt in Höngg. Vielen Dank.»
Read all reviews on Google → Write your own review
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