Mobile bike workshop for Zurich (all 80xx postcodes). The basis of our cooperation — clear, fair and transparent. Applies to all bike, e-bike and cargo bike repairs on site.
ℹ️ This English version is a translation. The German version is legally binding.
These Terms and Conditions ("T&C") apply to all business relationships between the bike repair service Velov ("Velov") and its customers.
By using our services, commissioning a repair, purchasing a product or using our online booking portal, the customer accepts these T&C in the version then in force.
Velov offers mobile mechanical repairs and maintenance of bicycles (bikes, e-bikes, cargo bikes) in the city of Zurich and surroundings. We come exclusively by bike and cargo bike to our customers — not by car.
Scope of services (mechanical): brakes, gears, tires/tubes, wheel truing, chain/drivetrain, bearings, suspension, saddle/handlebars/seatpost, light wiring, mechanical mounting — for bikes, e-bikes and cargo bikes of all brands.
Explicitly out of scope: Velov is not officially certified and does not perform battery, motor, display, electronics or software/firmware diagnostics, repair or updates. Such work is reserved for the respective brand workshops. Commissioning Velov does not replace any manufacturer warranty.
The service includes inspection, maintenance and repair to the best of our knowledge and ability. Velov assumes no liability for defects resulting from inadequate maintenance by the customer, normal wear and tear, or material and products of other manufacturers.
As we are mobile, we cannot always carry every tool and spare part. It may happen that not every repair can be completed on site immediately. In such cases the trip flat fee and the work time already performed are still invoiced. Velov informs customers in advance about limitations where possible.
💡 Tip: Send us photos or videos of your bike on WhatsApp beforehand — that way we can pack the right parts and save you time and money.
The prices applicable to services and products are listed in Velov's price list. All prices include VAT. Subject to change and typographical errors.
Trip flat fee: For each trip in the city of Zurich a flat fee of CHF 49 applies. This flat fee covers the first trip to the customer. For follow-up work or multiple trips, the trip from the second visit on is invoiced at the hourly rate of CHF 149. For the outer ring/agglomeration a surcharge of CHF 20–30 may apply depending on distance.
Payment: due upon completion of the service, unless agreed otherwise. Accepted payment methods: TWINT, cash, debit card, credit card, invoice.
Velov does not offer any warranty on work performed, products fitted or materials used. This applies explicitly to new and second-hand products, spare parts and all workmanship.
For new and second-hand products, any warranty claims are governed exclusively by the terms of the respective manufacturer. The customer is obliged to assert warranty claims directly with the manufacturer. Velov can support the customer by providing relevant information.
When purchasing used bicycles or bike parts, the sale takes place "as seen". Velov grants no warranty for this.
✨ Goodwill: Although Velov offers no warranty, we are very accommodating on legitimate complaints. We find a fair, practical solution together with the customer — because our reputation and your satisfaction matter to us.
Velov is liable exclusively for damages caused by gross negligence or wilful misconduct.
For damages resulting from improper use, lack of maintenance by the customer, material defects, consequential or late damages, loss of use, rental bike costs, loss of earnings or other indirect damages, no liability is assumed — to the extent permitted by law.
Velov assumes no liability for parts, accessories or personal items brought along on the bike.
After completion of the repair, the customer is obliged to inspect the bike without delay and to claim any obvious defects immediately.
By accepting and paying for the bike, the customer confirms that the repair was properly carried out. Later complaints about obvious defects are excluded.
As part of our goodwill practice, we remain open to dialogue even after acceptance — just contact us directly.
Velov endeavours to carry out all work within the agreed timeframes. In case of delays (e.g. weather, material shortages, illness) the customer will be informed as early as possible.
Rescheduling by the customer can be done free of charge up to 24 hours before the scheduled appointment. For shorter-notice cancellations or if the customer is not present at the appointment, the trip flat fee may be invoiced.
Velov welcomes open reviews and takes constructive criticism seriously. At the same time we reserve the right to respond publicly to reviews.
By submitting a public review, rating or criticism on platforms like Google, Trustpilot, Facebook, local.ch or comparable services, the customer expressly agrees that Velov may in its response:
This serves Velov's legitimate interest in publicly correcting untrue, misleading or defamatory statements. The customer acknowledges that a one-sided public review justifies a public counter-statement with name disclosure — particularly if the review contains facts that Velov disputes.
Sensitive data (address, date of birth, payment information, health data) is never disclosed in responses.
Velov treats customer data confidentially and complies with the Swiss Data Protection Act (revFADP) and — where applicable — the EU GDPR.
Personal data is used only within the business relationship and is not passed to unauthorised third parties, unless this is necessary for contract fulfilment (e.g. payment service providers, suppliers) or required by law.
These T&C and all legal relationships between Velov and the customer are exclusively subject to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law provisions.
Exclusive place of jurisdiction for all disputes in connection with these T&C is Zurich, Switzerland, unless mandatory legal provisions stipulate otherwise.
Should individual provisions of these T&C be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a regulation that comes closest to the economic purpose.
Velov reserves the right to amend these T&C at any time. The current version is available at velov.ch/agbs-velov-zuerich. For orders already in progress, the version valid at the time of the order applies.
As of: April 2026
Real reviews on Google. We don't hide critical voices — read them all.
"Faster than expected. Wrote on WhatsApp at 14:00, by 14:38 the mechanic was at my door with the cargo bike. Flat fixed, brake adjusted, CHF 99. Will be back."
"Our family cargo had brake issues before a weekend trip. Standard workshops: 2 weeks. VELOV: fixed Friday evening, all seat belts checked. Top."
"E-Bike service at my door. Bosch diagnostic, brakes, chain — all in 90 minutes. While I worked in the garden. Never going back to a shop."